Returns & refunds
Fair, clear &
straightforward.
How cancellations, damaged items, incorrect orders and refunds are handled for our personalised products.
Last updated: 5 September 2026 · Applies to UK consumer orders01
Personalised items
Because every order is personalised to your chosen name and colours, the usual 14-day change-of-mind cancellation right does not apply once we begin making it.
Contact us as soon as possible after ordering. If production has not started, we will do our best to change or cancel the order. Once production has begun, a change or cancellation may not be possible.
02
Faulty, damaged or incorrect items
If an item arrives damaged, is faulty, is not as described, or we made the wrong spelling or colour, email zhkvivan@gmail.com promptly with the order reference and clear photographs.
We will offer an appropriate repair, replacement or refund and cover reasonable return costs where a return is required. For the quickest resolution, please report visible problems within 30 days of delivery. This request does not limit any longer rights under the Consumer Rights Act 2015.
03
Refunds & return address
Approved refunds are returned to the original payment method. We process them without undue delay after agreeing the resolution or receiving a required return; your bank or Stripe may need additional time to show the funds.
Contact us before sending anything back so we can confirm whether a return is required and provide instructions.
Bubble Name StudioIvan Zhukov, sole trader trading as Bubble Name Studio
73 Mitchell Avenue, G72 7SJ, United Kingdom
zhkvivan@gmail.com